A set of agents that check every system and automation each night, catch failures before staff or clients do, and report in plain language every morning.
Once a business runs on automations, the new risk is silence: a scheduled process that stopped firing, a sync that broke, a report that came out wrong. Nobody notices until a client does. Most small companies have no one whose job is to watch the machinery.
Any organization that adds automation needs someone watching it. I build that oversight into every system I stand up, so a client's automations are monitored, tested and reported on from the first day instead of after the first failure.